In these uncertain times, businesses are facing increased financial challenges. Credit control functions have become even more crucial for maintaining stability and safeguarding against potential risks. Effective credit control functions are absolutely crucial for any business, they ensure that payments are made in a timely manner, minimising the risk of bad debt and maintaining a healthy cash flow. Given the heightened financial uncertainties, it is of paramount importance that you understand how to adapt your business to the unique set of challenges that arise. By implementing effective credit control practices, you can safeguard your business against potential risks, maintain stability, and promote growth.


Context of Course

Our comprehensive Credit Control course is designed to empower businesses with the essential skills and knowledge to effectively manage their credit operations. As credit control remains central to various business functions, including facilitating sales, managing financial risk, and nurturing customer relationships, it's more crucial than ever to equip yourself with the right tools.  Having an effective credit control function is essential, as slow payment and bad debts can have a serious effect on the profitability and success of your business. With the impact of Coronavirus, credit control is more important than ever and it is vital you understand how to adapt to the unique set of challenges it has created.

What will I learn?

  • Understand the credit control process and understand your customer's needs
  • Improve your questioning and listening skills
  • Understand how to use more confident language and be more assertive
  • How to deal with common problems
  • How to structure the call and negotiate efficiently

Who's it for?

This course is for anyone involved in credit control. No prior knowledge is needed.

Objective

In the current economic climate, it is more important than ever to get paid on time. But how do you do this successfully, without losing customer loyalty? This comprehensive and practical course covers all aspects of credit control. It enables delegates to feel more confident when asking for money and dealing with confrontations.


Upon completing the course the learner will have a full understanding on: 

  • Credit Control
  • Questioning Skills
  • Confidence and Assertiveness 
  • Preparing for the Call
  • Common Difficulties
  • Making the Call

How it's delivered:  Classroom, Zoom or In-house

Course Type: 

Background to course provider: Recoup Training Solutions Centre Of Excellence

Pricing:

Discounts available when booked 4 weeks or more in advance.

Venue detail for course:

BOOK COURSE BOOK TRAINING FOR YOUR ORGANISAITON

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