Learn how to use debt collection letters to turn old debts into paid invoices.

This course  will examine written communication between businesses and the need to develop formal writing skills.  It provides Learners with knowledge and understanding relating to the drafting and formatting of Letters, reminders and Debt Collection Letters.

The Learner examine the types of letters which are appropriate to the stages in their internal process. The candidate will learn an understanding of the structure of a letter of demand to obtain payment and what details should be included. This will explain the purpose of a debt collection letter and the circumstances in which it should be used. It will also explain the issues that a debt collection letter should cover.  This Unit will explain the debt collection letter process, including the number of letters which should be sent before further action is considered. Learners will develop an understanding of the process of demanding payment, and the types of documents which can be used in the escalation of debt recovery. Learners will also develop an understanding of the various techniques and tricks of the trade which can be utilised to maximise the process of Debt Collection letters.

What will I learn?

1.      The format and sections of letters and emails; the reasons for writing letters; the format of letters; eliminating grammatical and typographical errors; layout of the letter; spelling and tone; the use of effective font and spacing; correct word choice and grammar; the use of effective etiquette and tone

2.      The sections and structure of business letters and emails; the structure of business letters and   emails, contact information, recipient information, body of the message, complimentary close and signature; striking the right tone, non-confrontation, persuasion and targeted language; Email and letters; content and format

3.      The purpose of a Debt Collection letter; ? the purpose of a debt collection letter; to remind, to demand payment, to notify of escalating action; rules for the business message; planning the message; when to use different types of letter, when not to use different styles of letters and message; what a debt collection letter covers; how many debt collection letters to send; how long to wait for a response

4.      The Tricks of the trade; The correcting timing of a Debt Collection Letter, steps to prompt a quicker reply; Sample letters; steps in the Debt Collection letter process; content and tone; how to send letters, envelope, how to ensure receipt.

Objective

Venue detail for course: